# Longevity clinic membership software, paid to your own Stripe Source: https://www.longevityehr.com/memberships-and-payments Sell monthly or yearly memberships, bundles of visits and labs, and one-off services in your patient portal. Every charge lands in your clinic's own Stripe account, and LongevityEHR takes no commission on it. ## Every patient payment lands in your account Cash-pay by design Longevity, concierge and functional practices sell care as memberships and packages, not as insurance claims. Everything you sell in your [white-label patient portal](https://www.longevityehr.com/white-label-patient-portal) is a direct charge on your clinic's own Stripe account, so your clinic is the merchant and the money goes to you. LongevityEHR takes no commission on what your patients pay. Your subscription is a flat price per provider, shown on [pricing](https://www.longevityehr.com/pricing). - Memberships - Bundles - Patient credits - One-off services ### Your clinic's Stripe account Direct charges, no commission ## How your clinic packages care What you can sell The catalog, the patient's credits, their [appointments](https://www.longevityehr.com/scheduling-and-telehealth) and their [care plan](https://www.longevityehr.com/care-plans) are one system, without a second billing tool to reconcile. ### Recurring care, billed on a cadence ### A set of visits and labs, paid once ### What a membership or bundle turns into ### A single visit or lab on its own ## Credits that follow the visit Credits A credit is reserved when the visit is booked and only spent once it takes place, so a cancellation simply gives it back. - Booking holds a credit. Cancelling releases it. The visit taking place spends it. - Each lab step in a care plan holds one credit, and a lab the plan already covered is not charged twice when the result comes in. - You decide whether appointments and lab steps require a credit. - Patients see their remaining credits, purchases, memberships and invoices in their portal. ## Who handles what when a patient pays | Part of the payment | Where it happens | | --- | --- | | The charge | A direct charge on your clinic's own Stripe account. Your clinic is the merchant. | | Card details | Sent from the patient straight to Stripe. They never pass through LongevityEHR. | | What Stripe receives | The patient's email and the amount, not the name of what was bought or anything clinical. | | Commission | None. LongevityEHR takes no commission on what your patients pay. | | Refunds | Issued from your own Stripe Dashboard. LongevityEHR shows the result. | | Insurance claims | Not handled. LongevityEHR is built for cash-pay practices. | Your money, your account Your clinic connects its own Stripe account. Here is where each part of a payment happens. ## From catalog to first patient payment Getting set up ### Connect Stripe Activate your clinic's own connected Stripe account. Services can go live once it is able to take payments. ### Build your catalog Create memberships, bundles and single services. Keep them as drafts until they are ready, publish them, or hide one to retire it. ### Patients buy in the portal Published services appear in your [white-label patient portal](https://www.longevityehr.com/white-label-patient-portal), where patients pay by card under your clinic's brand. ### Follow purchases and memberships Staff who manage services see what each patient bought, their memberships and invoices. The catalog and the calendar are one system, so a patient can book exactly what they bought. ## Frequently asked questions ### Does LongevityEHR take a percentage of patient payments? No. Patient payments are direct charges on your clinic's own Stripe account, and LongevityEHR takes no commission on them. Your subscription is a flat price per provider, shown on [pricing](https://www.longevityehr.com/pricing). ### Do I need my own Stripe account? Yes. Your clinic connects its own Stripe account, and services can be published for patients once that account can take payments. ### Can patients pay for a membership monthly or yearly? Yes. A membership bills the patient every month or every year through a Stripe subscription, and each period grants the visits and labs it includes. ### How are refunds handled? Your clinic issues refunds from its own Stripe Dashboard. LongevityEHR reflects the result and never initiates a refund on your behalf. ### Does LongevityEHR bill insurance? No. LongevityEHR is built for cash-pay practices and does not handle insurance claims.